MY EXIM Connect

Privacy Policy

This Privacy Policy explains how MY EXIM Connect collects, uses, discloses, and protects your information when you use our website, mobile application, and related digital services.

Last updated: August 11, 2026

Overview

By using MY EXIM Connect, you agree to the collection and use of information in accordance with this Privacy Policy. We use your Personal Data to provide and improve the Service.

Interpretation and Definitions

Words with initial capital letters have meanings defined below. These definitions apply whether they appear in singular or plural.

You means the individual accessing or using the Service, or the company or legal entity on whose behalf the individual accesses or uses the Service.
Company, We, Us, or Our refers to MY EXIM Connect.
Website refers to MY EXIM Connect, accessible through the MY EXIM Connect website.
Service refers to the Website, mobile application, and related digital services offered by MY EXIM Connect.
Country refers to India.
Personal Data means information that relates to an identified or identifiable individual.
Usage Data means data collected automatically when the Service is used.
Service Provider means a person or company that processes data on behalf of MY EXIM Connect.
Cookies are small files placed on your device by a website to store browsing and preference information.

Information We Collect

While using our Service, we may ask you to provide information that can be used to contact or identify you. This may include details needed to create an account, respond to enquiries, provide support, or improve the platform.

Name, email address, phone number, business details, address, city, state, postal code, and country.
Exporter, buyer, freight forwarder, product, quotation, shipment, or enquiry details submitted through the platform.
Usage Data such as IP address, browser type, device information, pages visited, time spent, and diagnostic information.
Information collected through cookies and similar tracking technologies.

How We Use Your Information

MY EXIM Connect uses Personal Data to provide, maintain, secure, and improve the Service, and to support the EXIM community using our platform.

To create, manage, and support your account.
To connect exporters, buyers, and freight forwarders through platform features.
To process enquiries, quotation requests, freight information, support requests, and business communications.
To contact you by email, phone, SMS, WhatsApp, app notifications, or similar communication channels when needed.
To monitor usage, improve performance, prevent misuse, and keep the Service secure.
To comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Cookies and Tracking Technologies

We may use cookies, tags, scripts, and similar technologies to keep the Service working properly, understand usage, remember preferences, and improve your experience.

You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Service may not work correctly if cookies are disabled.

Essential cookies help provide core website and account features.
Preference cookies help remember choices such as login or language settings.
Analytics cookies help us understand how users interact with the Service.

Sharing and Disclosure

We do not sell your Personal Data. We may share information only where it is necessary to operate, protect, or improve the Service, or where required by law.

With Service Providers who help us operate the platform, host data, analyse usage, send communications, or provide support.
With business users where your submitted profile, product, enquiry, or quotation information is intended to be visible for platform collaboration.
With affiliates, partners, or successors if required for business operations, restructuring, merger, or transfer of assets.
With public authorities, courts, or government agencies when required by applicable law or valid legal request.

Retention and Transfer of Data

We retain Personal Data only for as long as necessary for the purposes described in this Privacy Policy, including legal, accounting, security, dispute resolution, and operational needs.

Your information may be processed at MY EXIM Connect offices and in other locations where our Service Providers operate. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Security of Your Data

The security of your Personal Data is important to us. We use commercially reasonable safeguards to protect information, but no method of transmission over the Internet or electronic storage is completely secure.

Children's Privacy

Our Service is not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

Links to Other Websites

Our Service may contain links to websites or services not operated by MY EXIM Connect. We are not responsible for the content, privacy policies, or practices of third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Changes are effective when they are posted on this page.

Contact Us

For questions about this Privacy Policy or your data, contact MY EXIM Connect.

contactus@myeximbusiness.com +91 9003062532